A fantastic value proposition bought to you from Prizm Payments is its ability to provide second line maintenance on the ATMs that it manages. Unlike other service providers that need to depend on Other Equipment Manufacturers (OEMs) to provide the service‚ Prizm Payments can maintain all types of ATMs using its own staff.

ATM Second Line Maintenance includes regular preventive maintenance and on–call break–and–fix services. Through a network of Field Engineers (FE)– Central and Regional Spares Depot and Test and Repair Centres (TRCs)’ a Prizm Managed ATM is on an average 60 minutes away from a Prizm FE. This ensures a high level of uptime which translates into better customer satisfaction.

Prizm Payments is authorized by several ATM manufactures to provide this service on its behalf and this is evidenced by the Service Maintainer Program (SMP) that it has signed with NCR. Under this program NCR providers Prizm Payments with authentic spares and training on its ATMs.