Channel Management
A key channel for the bank‚ the ATM centre needs to project a clean‚ safe‚ secure and pleasing environment to Prizm Payments customer’s customer. This is ensured by the Channel Management Team. These teams are situated near the ATMs deployed / managed by the bank and are visited on a regular basis. The Channel Manager assigned to an ATM is responsible for:
The representation of the ATM brand at that centre (collateral‚ stickers‚ brochures etc.)
The cleanliness of the ATM centre through the appointment and management of the housekeepers
The safety and usage of the site through the appointment and management of repairs and maintenance agencies
After the visit to the ATM (and assigning jobs to various agencies)‚ the Channel Manager visits the Branch Manager and keeps him/her informed of the status of the visit so that the BM is always updated on the condition of the site.
Continuous monitoring of the ATM Centre
Safe and secure transacting environment
Single Point of ownership for the ATM Centre
Continuous maintenance extends the life of the assets in the site
