The Central Operations for the POS Business Unit is in Chennai and leverages the investments made by the ATM Business Unit. Run 24x7 the COPS for POS manages key activities that ensures smooth and un–interrupted service to the merchant establishment. The key activities include:

A unique CALL ME feature (show photo of call me button on POS) is enabled on the POS device itself. Should the merchant have problems with transaction processing, he can push the Call Me button on the POS device itself and the Chennai COPS will call the merchant and assist him. In addition to this feature‚ the help desk executives in COPS can also be reached through a 1–800 nation–wide toll free service.

Key Injection

UKPT (Unique Key Per Terminal) is an automated secured key injection solution for Point Of Sale terminals while preparing the terminals for deployment. The solution achieves Unique Key Per Terminal in a secure fashion where keys are generated using HSM and are injected into the terminal without any manual intervention.

No clear keys are transferred in this whole process over the network. This fulfills Visa's requirement to overcome manual intervention in case of Key Generation and Injection to the POS terminals.

Terminals that we support are